Terms and Conditions:

BY USING AND/OR ACCESSING OUR PLATFORMS OR SERVICES, YOU AGREE TO BE BOUND BY OUR TERMS.

1. Introduction

    Welcome to The Vineyard Connection (“we”, “us”, “our”). These Terms and Conditions govern your use of our website (www.vineyardconnection.co.za) and the purchase of products, including wines and wine-related services, via our online platform. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions.

    

    
    
    2. Legal Capacity

    You must be at least 18 years old to purchase alcohol from our website. By using our services, you confirm that you are of legal drinking age in South Africa or your country of residence.

    

    
    
    3. Products and Availability

    All products are subject to availability. We reserve the right to change product offerings, pricing, and specifications without prior notice. Images and descriptions are for illustrative purposes only.

    

    
    
    4. Orders and Payment

    Prices are in South African Rands (ZAR) and include VAT unless otherwise stated.

    Orders are confirmed upon receipt of full payment.

    Secure payment is facilitated via our trusted third-party payment gateways.

    We reserve the right to cancel any order suspected of fraud.

    

    
    
    5. Delivery and Courier Services

    We provide door-to-door delivery across South Africa and select international destinations.

    Our in-house wine freight courier ensures safe transport of wine.

    Estimated delivery times are indicative and may vary.

    Risk transfers to the customer upon delivery.

    Proof of age may be required upon delivery of alcoholic products.

    

    
    
    6. Returns and Refunds

    Returns accepted within 7 business days of delivery in accordance with the Electronic Communications and Transactions Act.

    Returned items must be unused, unopened, and in original packaging.

    Proof of purchase is required.

    Refunds will be processed within 7 working days of approval.

    

    
    
    7. Cancellations

    Orders may be cancelled before dispatch.

    After dispatch, the return policy applies.

    We reserve the right to cancel orders for any reason, including legal or logistical constraints.

    

    
    
    8. Wine Club and Subscriptions

    Subscriptions are billed in advance and recur as per the selected plan.

    You may cancel your subscription at any time before the next billing cycle.

    No refunds are given for partially used subscription periods.

    

    
    
    9. International Shipping and Customs

    International buyers are responsible for ensuring local import regulations are met.

    Customs duties and taxes are the buyer’s responsibility unless a specific freight product is used that specifically includes these charges.

    We are not liable for delays or confiscation at borders.

    

    
    
    10. Promotions and Discount Codes

    Promotions and codes are non-transferable, not redeemable for cash, and subject to stated terms. We reserve the right to withdraw promotions at any time.

    

    
    
    11. Privacy and Cookies

    We are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA). See our Privacy Policy for details on how we handle personal data. Our site uses cookies to enhance user experience.

    

    
    
    12. Intellectual Property

    All content on our website, including images, text, and logos, is owned by or licensed to The Vineyard Connection. Reproduction without permission is prohibited.

    

    
    
    13. Limitation of Liability

    We are not liable for indirect or consequential damages related to product use, delays, or availability. Liability is limited to the value of the purchased product.

    

    
    
    14. Force Majeure

    We are not responsible for delays or failures resulting from events beyond our control, including natural disasters, strikes, or supply disruptions.

    

    
    
    15. Dispute Resolution

    Any disputes will first be attempted to be resolved amicably. Failing that, disputes will be subject to the jurisdiction of the South African courts.

    

    
    
    16. Changes to Terms

    We reserve the right to amend these Terms and Conditions. Continued use of the website constitutes acceptance of the latest version.

    

    
    
    17. Contact Information

    The Vineyard Connection
Email: info@vineyardconnection.co.za
Phone: +27 8844360
Address: Devon Junction, Cnr Santhagen and Devon Valley rd, Stellenbosch
Website: www.vineyardconnection.co.za

    

    By using our site and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.