Privacy Policy

BY USING AND/OR ACCESSING OUR PLATFORMS OR SERVICES, YOU AGREE TO BE BOUND BY OUR TERMS.


 1. Introduction

    The Vineyard Connection (“we”, “us”, “our”) is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

    

    
    
    2. What Information We Collect

    We may collect the following personal information:

    Name and surname

    Contact details (email address, phone number, delivery address)

    Billing information

    Order history and preferences

    IP address and browser information

    Communication preferences

    

    
    
    3. How We Collect Information

    Your information is collected when you:

    Register on our website

    Place an order or subscribe to our wine club

    Sign up for our newsletter

    Interact with us via email, WhatsApp, or social media

    Browse or use our website (cookies and analytics)

    

    
    
    4. How We Use Your Information

    We use your personal data to:

    Process and fulfil orders

    Communicate order status or promotions

    Personalise your shopping experience

    Improve our website and customer service

    Comply with legal obligations (e.g. liquor licensing laws)

    

    
    
    5. Sharing Your Information

    We do not sell or rent your personal data. We may share your data with trusted service providers solely for:

    Payment processing

    Delivery and courier services

    Email marketing (only if you’ve opted in)

    Website hosting and analytics

    All service providers are contractually bound to keep your data secure and confidential.

    

    
    
    6. Your Rights

    You have the right to:

    Access your personal data

    Request corrections or deletion

    Withdraw consent for direct marketing

    Lodge a complaint with the Information Regulator of South Africa

    

    
    
    7. Data Retention

    We retain your information only as long as necessary to fulfil the purpose it was collected for, or as required by law (e.g., invoicing and tax records).

    

    
    
    8. Data Security

    We use secure systems and follow industry best practices to protect your data from loss, misuse, and unauthorised access. This includes SSL encryption, firewalls, and access controls.

    

    
    
    9. Cookies

    Our website uses cookies to:

    Remember user preferences

    Monitor site traffic and usage patterns

    Improve functionality and performance

    You can disable cookies in your browser, but this may affect your experience on our site.

    

    
    
    10. Third-Party Links

    Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.

    

    
    
    11. Changes to This Policy

    We reserve the right to update this Privacy Policy. Changes will be posted on our website with the updated effective date.

    

    
    
    12. Contact Us

    For any privacy-related questions or requests, contact:

    The Vineyard Connection
Email: info@vineyardconnection.co.za
Phone: +27 8844360
Address: Devon Junction, Cnr Santhagen and Devon Valley rd, Stellenbosch
Website: www.vineyardconnection.co.za

    

    By using our website, you acknowledge and accept the terms of this Privacy Policy.